COUGH & COLD

Frequently asked questions

Mama Dispensary is a boutique online pharmacy created by mums, for mums, founded by Ally and run alongside her long-time friend and fellow pharmacist Samantha. Born from their combined 25+ years of pharmacy experience—and the realisation that motherhood still comes with overwhelming choices—Mama Dispensary exists to ease the mental load of pregnancy, postpartum and early parenthood. With carefully curated essentials, personalised pharmacist advice and every order checked for safety and suitability, we help mums shop with confidence.

If you have any questions, please contact us by emailing: hello@mamadispensary.co.nz

Once you place your order, one of our pharmacists will review your responses and ensure it is safe for you and your family. Once reviewed, we will pack and send your parcel out promptly. If there are any issues, we will contact you as soon as possible.

Orders placed before 12pm on business days, we will endeavour to process and get it sent out to you that same day. We aim to have parcels ready for dispatch within 1-2 working days Monday to Friday (assuming all items are in stock) - excludes public holidays and long weekends.

If there are any delays we will contact you immediately. Order processing and delivery times may vary including public holidays and long weekends.

For shipping details, please see “Shipping information” below

Once the item(s) has been shipped and left Mama Dispensary, the delivery time is estimated based on NZ Post.

FREE SHIPPING for all orders over $100

NZ Post Courier throughout NZ $8 - targeted the next business day (1-2 business days)
NZ Post Courier for Rural Addresses $13 - additional 2-3 business days

Delivery targets are a guide only. Delivery outside major towns and cities, including to rural or remote areas can take longer. Please ensure you select the correct shipping option to avoid any delays. Business days means days during the week, not including weekend days and public holidays. We have no control over the delivery timeframes once it is in transit.

We only deliver to registered addresses in New Zealand and do not ship overseas. All New Zealand orders are sent via courier and tracking numbers will be provided.

Yes, absolutely. Please make sure you wait for confirmation your order is ready to collect before turning up to avoid disappointment.

Mama Dispensary
c/o Hobsonville Point Pharmacy
3b/160 Hobsonville Point Road,
Hobsonville Point,
Auckland 0616

Our returns policy is in addition to your rights under the Consumer Guarantees Act 1993, Sale of Goods Act 1908, and Fair Trading Act 1986 (together, “New Zealand Consumer Law”) because we want you to be satisfied with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you. Nothing in our returns policy is intended to exclude, restrict or modify the application of any NZ Consumer Law.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@mamadispensary.co.nz. If your return is accepted, you will be responsible for the returning the item back to us including covering the cost of postage. Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address:

Mama Dispensary
c/o Hobsonville Point Pharmacy
3b/160 Hobsonville Point Road,
Hobsonville Point,
Auckland 0616

Any return questions, please do not hesitate to contact us at hello@mamadispensary.co.nz

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. Items of a personal nature, vitamins, medicines, and opened items, or items sold on mark down or clearance, cannot be exchanged or returned, unless the product is faulty or expired. Unfortunately, we cannot accept returns on sale items or gift cards.

Other returns

Mama Dispensary will accept product returns and provide you with an exchange, refund or repair where:

The product is faulty or is not of acceptable quality, or
Significantly different to those shown or described to you, or
The product is unsafe, and

Mama Dispensary may elect to return the product to the manufacturer to determine the nature of the problem. Mama Dispensary reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@mamadispensary.co.nz

Account

Crane Cool Mist Humidifier + Aroma Diffuser 1.3L White

Crane Droplet Cool Mist Humidifier 1.9L

Kiwiherb Herbal Throat Spray 30ml

Neilmed Sinus Rinse Bottle Kit + 10 sachets

Blis Throatguard Pro with Blis K12 Probiotic 30s

Pregnancy + Breastfeeding Cough & Cold Care Pack

Harker Herbals Chest Day Night

Harker Herbals Chest Relief Day

Run by pharmacists

Made for mums, by mums

Trusted online pharmacy

Frequently asked questions